Warranty support through DualZone
DualZone provides warranty service for ADG product programmes, supported by spare parts held locally in South Africa.
ONN, Orion and CHUWI laptops are supported through collect, repair and return warranty arrangements. This means collection and return through the applicable service process; it does not mean repairs are carried out at your premises.
DualZone also supports ADG's GIGABYTE warranty coordination. The specific service, coverage and eligibility depend on the product and its warranty documentation.
These warranty arrangements do not limit any rights you may have under applicable South African consumer-protection law.
Start with the right information
When contacting us, include the product brand and model, serial number where available, retailer or seller, purchase date and a clear description of the issue.
The service team may need proof of purchase and additional information before confirming warranty eligibility or arranging collection.
How an enquiry progresses
Tell us what has happened
Submit your product details and describe the issue through the enquiry form, selecting Support / Warranty.
Confirm the appropriate service route
Your enquiry is assessed against the product, purchase information and applicable warranty arrangements. The relevant team will advise what is needed next.
Follow the agreed instructions
Where a collection, repair or return is authorised, follow the instructions provided by the service team. Submitting the form alone does not book a collection or approve a warranty claim.
Retail customers with faulty or returned stock
Please include your company or store details, affected product models and the nature of the issue. ADG will coordinate the appropriate next step through the agreed customer and service workflow.
Do not send or move stock outside that process without the necessary instructions.
Frequently asked questions
How long is my warranty?
Refer to the warranty documentation supplied with your product and your purchase information. Warranty periods and terms vary by product and programme.
Is collect, repair and return available for every product?
No single service arrangement applies to the entire portfolio. The confirmed ONN, Orion and CHUWI laptop programmes include this service. Other products must be checked against their own terms.
Can I bring a product to the warehouse?
Please contact ADG first for the appropriate support instructions. The warehouse address should not be treated as a walk-in repair or returns centre without confirmation.
What happens if the product is outside its warranty?
Tell us about the product and issue. The appropriate team can advise whether a support option is available. Do not assume that an assessment or repair will be free of charge.
How do I get help with another brand?
Use the same enquiry form and identify the brand and model. We will help determine whether the product falls within an ADG-supported programme and the relevant next step.
Start your support enquiry
Telephone assistance: +27 (0) 10 449 1254
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